First Range: Cairo governorate & some areas of Giza governorate.
Second Range: all other governorates in Egypt.
Third Range: international shipping.
Fouda pharmacies deliver orders through the delivery team who is working in our diffuse branches within this range; and this process starts as soon as the order is submitted to our online portal, this process takes a time ranging from minutes to few hours usually during the same day except in some cases as follow:
When the order contain a requested quantity more than the normal quantities.
When an item in the order is not available in the area near to the order address, in this case we will transfer the item from another area, and this process may take 1-3 days.
In all exceptional cases, we will notify the customer to ensure his approval for the delay.
Shipping to other governorates inside Egypt done through courier companies which contracted with us during the period ranging from 3-7 days according to the location and its distance from Cairo, note that the period is calculated beginning from the next day of payment receiving.
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Shipping & delivery charge
The shipping cost will be displayed before submitting the order, so the customer will be able to know the value of shipping charges before the completion of the purchase.
Fouda pharmacies are keen to deliver the orders to you as soon as possible at the lowest cost and highest quality and therefore we rely on many policies and methods to achieve this goal as follows:
In order to deliver the orders at the lowest possible cost to the customers, we deliver the shipment directly from the branches which spread within the range instead of shipping from a central distribution unit to all areas so that the distance of delivery is close, the cost of delivery calculated on the basis of the distance from the customer address to the nearest branch and it is ranging from 5 EGP to 50 EGP according to the this distance.
We selected the best companies working in this field; The shipping cost is calculated according to the shipping price list of the courier company which will deliver the order to you, and we do not add any additional charges.
Receipt of shipments
Fouda pharmacies are keen to deliver orders to customers at a time that suits them. We work 24 hours a day 7 days a week to provide the best service that suit your needs.
Fouda team will contact the customer prior to delivering the order to ensure that it will be delivered when the customer is available and ready to receive it.
In case of shipping through a courier company
The company will contact the customer to arrange the delivery time.
If the customer is not available when the order delivered, the company will make another trail after contacting the customer and ensure his availability.
if the company failed to deliver the order to the customer due to the unavailability of the customer or the customer didn't responded to the shipping trials; the company will return the order back to fouda and we will charge the customer the shipping fees only.
Products that not suitable for shipping
Fouda pharmacy keen to deliver the products in the best condition, so we exclude some items which are not suitable for shipping conditions as:
Products which needs to be stored in the refrigerator.
Products that can't be sold without delivering the original prescription (like insurance, and controlled medicines)